Good Communication Principles- Dale
Carnegie
Fundamental Techniques in Handling People
1.
Don’t criticize,
complain or condemn.
2.
Give honest and
sincere appreciation.
3.
Arouse in the
other person and eager want.
Six Ways to Make People Like You
1.
Become genuinely
interested in other people.
2.
Smile
3.
Remember that a
person’s name is to that person the sweetest and most important sound in any
language.
4.
Be a good
listener. Encourage others to talk about themselves.
5.
Talk in terms of
the other person’s interests.
6.
Make the other
person feel important- and do it sincerely.
How To Win People to Your Way of Thinking
1.
The only way to
get the best of an argument is to avoid it.
2.
Show respect for
the other person’s opinions. Never say, “You’re wrong.”
3.
If you are wrong,
admit it quickly and emphatically.
4.
Begin in a
friendly way.
5.
Get the other
person saying, “yes, yes” immediately.
6.
Let the other
person do a great deal of the talking.
7.
Let the other
person feel that the idea is his or hers.
8.
Try honestly to
see things from the other person’s point of view.
9.
Be sympathetic
with the other person’s ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.
Be a Leader:
How to Change People Without Giving Offense or Arousing
Resentment
1.
Begin with praise
and honest appreciation.
2.
Call attention to
peoples mistakes indirectly.
3.
Talk about your
own mistakes before criticizing the other person.
4.
Ask questions
instead of giving direct orders.
5.
Let the other
person save face.
6.
Praise the
slightest improvement and praise every improvement. Be “hearty in your
approbation and lavish in your praise.”
7.
Give the other
person a fine reputation to live up to.
8.
Use
encouragement. Make the fault seem easy to correct.
9.
Make the other person
happy about doing the thing you suggest.
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